"Bank statement not received"

When you need this

At 06:00, if no statement for yesterday has arrived on an account whose statements come by email, the school's owners and admins get an email: Bank statement not received: account, date. It comes once per account and day.

Steps

1. Check the school's mailbox (the one the bank sends statements to) for yesterday's statement email.
   • It's there: the forwarding didn't happen. Check the filters in that mailbox's settings are still on (in Gmail: Settings → Filters and Blocked Addresses, one filter per account for the bank's statement email). Then upload the attached PDF.
   • It isn't there: the bank didn't send it. Download that day's statement from internet banking and upload it (with its File Password).
2. If the bank sends nothing on days without payments (weekends, holidays), the alert is expected on those days. Tell support, and nothing needs uploading.

What you should see

Once a statement covering that day is on the account, no more alerts for it.

If something goes wrong

• Every morning's statement is refused with a password message: the bank changed the statement password. Tell support the same day, so it can be updated. Until then, upload with the new password in File Password.
• Alerts for every account at once: the mailbox forwarding has stopped. Check the filters, as in step 1.